What does CometChat do?
CometChat gives developers SDKs, UI kits and APIs to add in-app chat, voice and video to web and mobile apps, plus an AI agent platform and moderation. Chat Basic is $239/mo billed annually, and a free Build plan covers up to 100 monthly active users. It suits product teams building messaging into an app; skip it if you need a helpdesk.
- Chat SDKs and UI kits. 1:1, group and broadcast messaging with UI kits, SDKs and APIs for React, iOS, Android, Flutter, Angular, Vue, React Native, Kotlin, Ionic and more.
- No-code chat widget. Embed a chat widget on a website (WordPress included) without writing code.
- Voice and video calling. In-app voice and video calls; the calling section lists end-to-end encryption and HIPAA, GDPR, SOC 2, PIPEDA and ISO compliance.
- AI agent platform. Build and run AI agents inside your app on credit-based plans (Web only, Core, Plus), or bring your own agent.
- Moderation and guardrails. Context-aware filtering of user messages and agent replies across text, media and multiple languages; AI rule-based moderation starts on Advanced.
- AI smart replies, summaries and translation. Suggested replies, conversation summaries and message translation on the Advanced plan.
- Notification engine. Push notifications on Basic; email and SMS notifications on Advanced.
- Multi-tenancy. Create and manage unlimited isolated CometChat instances programmatically, on Advanced and Enterprise.
Who is CometChat for?
CometChat is a good fit if you're a team lead or a business owner, and you need help answering customer questions.
How much does CometChat cost?
CometChat starts at $239/mo. It also has a free plan. Its pricing page lists a free trial. We checked this on Oct 29, 2026 on the official pricing page.
- Starts at
- $239/mo
- Free plan
- Yes
- Free trial
- Free Build plan (up to 100 MAU, no card)
Chat Basic billed annually, with overages of $0.10 per extra monthly active user and $1 per extra concurrent connection. Advanced is $359/mo billed annually and adds AI moderation, smart replies, translation and HIPAA/BAA. The page shows no monthly-billing price. Enterprise starts at 10K MAU by quote. Checked Oct 29, 2026.
CometChat plans compared
| Plan | Billed monthly | Billed yearly | What you get |
|---|---|---|---|
| Build | $0 | $0 | Free for development: up to 100 monthly active users (MAU), 25 concurrent connections, all features, 6-month message retention, unlimited messages and file storage, no credit card |
| Basic | Not listed | $239/mo | Rich in-app chat, push notifications, basic moderation, global edge network; concurrency of 5% of MAU included; overages $0.10 per extra MAU and $1 per extra concurrent connection |
| Advanced | Not listed | $359/mo | Everything in Basic plus AI rule-based moderation, email and SMS notifications, multi-tenancy, AI smart replies and summaries, in-depth insights, advanced search, message translation and HIPAA/BAA; same overage rates as Basic |
| Enterprise | Not listed | Custom | Starts at 10K MAU; 10% of MAU concurrency included and no overages (plan is upgraded instead); OpenAI-powered moderation and insights, SSO (SAML, LDAP); custom white-label domain as an add-on |
Prices in US$ for the Chat & Messaging product, read on Oct 29, 2026 from a US connection. The page has a monthly/yearly toggle ('Save 20%') but shows only the annual-billed prices, so monthly-billing prices are left blank. Voice & video calling, the AI Agent platform (Web only with 1,000 one-time credits, Core with 2,500 credits a month, Plus with 25,000) and Bring Your Own Agent have no listed plan prices; extra AI credits cost $25 per 2,500. CometChat counts an MAU as a unique user who logs in during the billing period.
Checked Oct 29, 2026 on CometChat's pricing page. Prices change often, so confirm before you buy.
CometChat pros and cons
What stands out
- Free Build plan with all features for development, no credit card
- SDKs for most web and mobile frameworks, plus a no-code website widget
- Chat, calling, AI agents and moderation from one vendor
- Lists HIPAA, SOC 2, ISO 27001 and GDPR compliance, with HIPAA/BAA on Advanced
- Unlimited messages and file storage are listed even on the free plan
Watch out for
- Paid chat starts at $239/mo billed annually, a big step up from the free plan
- No monthly-billing price is shown on the pricing page
- Overages of $0.10 per extra monthly active user and $1 per extra concurrent connection
- Voice, video and AI agent plans have no published prices
- It's a developer toolkit, not a ready-made helpdesk or support inbox
Based on CometChat's own pages, not hands-on testing.
What are the alternatives to CometChat?
We list 14 other AI Chatbots & Customer Support tools: Callvu, Gorgias, Haptik, Help Scout, Intercom, Landbot, ManyChat, Pylon, respond.io, SleekFlow, Tidio, Typewise, Wati, Zendesk. Each one below shows its starting price and when you might pick it instead.
Gorgias · Price not checkedChoose Gorgias if you'd like a second option to compare for answering customer questions.
Help Scout · From $25/user/moChoose Help Scout if you want a lower starting price ($25/user/mo vs $239/mo).
Intercom · From $29/seat/moChoose Intercom if you want a lower starting price ($29/seat/mo vs $239/mo).
Zendesk · From $19/agent/moChoose Zendesk if you want a lower starting price ($19/agent/mo vs $239/mo).
CometChat FAQ
How much does CometChat cost?
For chat and messaging, Build is free up to 100 monthly active users, Basic is $239/mo and Advanced $359/mo, both billed annually. Enterprise is custom and starts at 10K MAU. The pricing page doesn't show monthly-billing prices.
Does CometChat have a free plan?
Yes. Build is free for development and testing: up to 100 MAU and 25 concurrent connections, all features, messages kept for 6 months and no credit card required.
What counts as a monthly active user?
CometChat defines an MAU as a unique user who logs in to CometChat during your billing period. Basic and Advanced charge $0.10 for each MAU above the plan's allowance.
What happens if I go over my plan's limits?
On Basic and Advanced you pay overages: $0.10 per extra MAU and $1 per concurrent connection beyond the included 5% of MAU. On Enterprise there are no overages; CometChat upgrades your plan instead.
Which platforms does CometChat support?
The homepage lists SDKs and UI kits for React, iOS, Android, Flutter, Angular, Vue, React Native, Kotlin, Ionic, PHP, Laravel and WordPress, plus a no-code widget for websites.
Is CometChat HIPAA compliant?
CometChat lists HIPAA alongside SOC 2, ISO 27001, GDPR and PIPEDA. On the chat pricing table, HIPAA/BAA is an Advanced-plan feature, so check the plan before handling health data.
Does CometChat offer AI agents?
Yes. Its AI Agent platform has Web only (1,000 one-time credits), Core (2,500 credits a month) and Plus (25,000 credits a month) tiers. Extra credits cost $25 per 2,500; the tier prices aren't listed.
Is CometChat a customer support helpdesk?
No. CometChat is infrastructure for building chat, calls and AI agents into your own app. If you want a ready-made shared inbox, ticketing and a help center, look at a helpdesk such as Intercom instead.
Sources and how we checked
- Official pricing page, checked Oct 29, 2026
- Official website
- CometChat homepage (checked Oct 29, 2026), checked Oct 29, 2026