AI Tools For Me

Gorgias Pricing, Plans & Alternatives

AI customer experience platform for ecommerce brands: an AI Agent that resolves and sells in conversations, inside a helpdesk for email, chat, SMS, WhatsApp and social.

Price not checkedAI Chatbots & Customer Support

This profile is based on Gorgias's official website, pricing page and help docs, checked Oct 29, 2026. We haven't tested Gorgias hands-on yet.

Screenshot of the Gorgias homepage
Gorgias homepage, captured Oct 29, 2026. The live site may look different.

What does Gorgias do?

Gorgias is an AI customer experience platform built for ecommerce, especially Shopify stores. Its AI Agent resolves routine conversations and recommends products inside one helpdesk for email, chat, SMS, WhatsApp and social. You pay by ticket volume and AI resolutions, never per agent, but the pricing page lists no figures. Skip it if you don't sell online.

  • AI Agent. Answers and resolves routine tickets, then hands off to a person with the context when needed. Gorgias claims it can automate 60% of support.
  • Selling in the conversation. Makes proactive product recommendations, and agents or the AI can cancel, discount or upsell an order without leaving the chat.
  • One inbox for every channel. Email, chat, SMS, WhatsApp, Instagram and Facebook in a shared inbox with routing and assignment.
  • Native Shopify integration. Shows orders, customers and products inside each ticket; BigCommerce, Magento and WooCommerce are also supported.
  • Voice. Phone support from the helpdesk, sold as an add-on priced by call volume.
  • SMS. Reply to inbound text messages from the same inbox, also an add-on.
  • AI coaching and revenue reporting. AI coaching for your agents and reports that attribute revenue to support conversations.
  • App integrations. An app directory of 100+ integrations (the homepage also cites 300+).

Who is Gorgias for?

Gorgias is a good fit if you're a customer support lead or a business owner, and you need help answering customer questions.

How much does Gorgias cost?

AI Agent is included on every plan and billed per conversation it resolves; helpdesk plans scale from 50 to 5,000 tickets a month and are never priced per agent. Voice and SMS are add-ons. On Oct 29, 2026 the pricing page showed no prices to our US-based check or in a browser, so we don't list a figure.

Gorgias pros and cons

What stands out

  • Built around ecommerce, with Shopify order data and actions inside each ticket
  • Never priced per agent, so adding teammates doesn't raise the bill
  • AI Agent is billed only when it resolves a conversation on its own
  • Email, chat, SMS, WhatsApp, Instagram and Facebook in one inbox
  • Voice and SMS can be added to any plan

Watch out for

  • The pricing page shows no prices, so you can't compare costs up front
  • Overage fees apply once you pass your tier's ticket baseline
  • AI resolutions are billed on top of the helpdesk fee
  • Built for online stores; less of a fit for SaaS or B2B support
  • Voice and SMS cost extra

Based on Gorgias's own pages, not hands-on testing.

What are the alternatives to Gorgias?

We list 14 other AI Chatbots & Customer Support tools: Callvu, CometChat, Haptik, Help Scout, Intercom, Landbot, ManyChat, Pylon, respond.io, SleekFlow, Tidio, Typewise, Wati, Zendesk. Each one below shows its starting price and when you might pick it instead.

  • Callvu · Custom pricing

    Choose Callvu if you also need help automating busywork.

  • CometChat · From $239/mo

    Choose CometChat if you want to start on a free plan.

  • Haptik · Custom pricing

    Choose Haptik if you also need help handling phone calls.

  • Help Scout · From $25/user/mo

    Choose Help Scout if you want to start on a free plan.

  • Intercom · From $29/seat/mo

    Choose Intercom if you want a free trial before you pay.

  • Landbot · €32/mo

    Choose Landbot if you want to start on a free plan.

  • ManyChat · From $14/mo

    Choose ManyChat if you want to start on a free plan.

  • Pylon · From $89/seat/mo

    Choose Pylon if you want a free trial before you pay.

  • respond.io · From $79/mo

    Choose respond.io if you want a free trial before you pay.

  • SleekFlow · From $49/mo

    Choose SleekFlow if you want a free trial before you pay.

  • Tidio · From $24.17/mo

    Choose Tidio if you want to start on a free plan.

  • Typewise · From $99/mo

    Choose Typewise if you want a free trial before you pay.

  • Wati · From $59/mo

    Choose Wati if you want a free trial before you pay.

  • Zendesk · From $19/agent/mo

    Choose Zendesk if you want a free trial before you pay.

Gorgias FAQ

How much does Gorgias cost?

Gorgias's pricing page listed no prices on Oct 29, 2026. You pay by monthly ticket volume (50 to 5,000 tickets) plus a fee per AI resolution, never per agent. Its May 2026 plan guide listed $10/mo for 50 tickets up to $900/mo for 5,000; confirm current prices with Gorgias.

Is Gorgias priced per agent?

No. Gorgias says its helpdesk is never priced per agent; plans are based on how many billable tickets you handle each month.

What counts as a billable ticket?

Per the Gorgias help center, a ticket is billable when at least one message in it is sent from your Gorgias helpdesk. Tickets above your plan's baseline incur overage fees.

How is Gorgias AI Agent billed?

AI Agent is on every plan and charged when it resolves a conversation entirely on its own. Gorgias says conversations handed to a person, spam and unanswered emails don't count.

Which ecommerce platforms does Gorgias work with?

Shopify natively, with orders, customers and products shown inside tickets, plus BigCommerce, Magento and WooCommerce.

Which channels does Gorgias support?

Email, chat, SMS, WhatsApp, Instagram and Facebook in one inbox, with Voice for phone support as an add-on.

Can Gorgias handle phone support?

Yes, through the Voice add-on, which lets your team take calls from the helpdesk. It's priced in tiers by call volume.

Who is Gorgias best for?

Ecommerce brands, especially on Shopify, that want support and sales conversations in one place. Gorgias says 17,000+ ecommerce brands use it. Teams outside ecommerce may prefer a general helpdesk.

Sources and how we checked

How we review tools