What does Haptik do?
Haptik, from Jio Haptik, is an enterprise platform for conversational AI agents that handle customer service, sales, bookings and lead qualification on WhatsApp, voice, web, RCS, Instagram and Messenger. Pricing is custom and sales-led, with no public price list or trial. It suits large consumer brands; skip it if you want self-serve plans.
- AI agents by use case. Prebuilt customer service, sales, booking and lead-qualification agents.
- Agent Studio. A no/low-code builder for designing your own AI agent.
- Voice AI agents. Automate phone calls with voice agents; Haptik cites support for 100+ languages.
- Smart Agent Chat. An omnichannel agent inbox with an AI co-pilot and hand-off from AI agents to people.
- Analytics and Insights Agent. Dashboards and automated insights on agent performance and user sentiment.
- Many channels. WhatsApp, voice, RCS Business Messaging, Instagram Direct, Facebook Messenger and web.
- Gen AI consulting. Services to take a project from proof of concept to production.
- Compliance. Haptik lists ISO, GDPR, CCPA, CPRA, CyberGRX and FIPS 140-2, audited by BDO India LLP.
Who is Haptik for?
Haptik is a good fit if you're a customer support lead or a team lead, and you need help answering customer questions or handling phone calls.
How much does Haptik cost?
Haptik doesn't publish prices for its paid plans. It has no free plan. We checked this on Oct 29, 2026 on the official pricing page.
- Starts at
- Custom pricing
- Free plan
- No
- Free trial
- Not offered on the pricing page
Haptik doesn't publish prices: on Oct 29, 2026 haptik.ai/pricing redirected to the homepage, whose only sign-up path is 'Get A Demo'. No free trial is mentioned.
Haptik plans compared
| Plan | Billed monthly | Billed yearly | What you get |
|---|---|---|---|
| Enterprise | Custom | Custom | Custom pricing through a demo; AI agents, voice agents, agent inbox with co-pilot, analytics and consulting scoped per deal |
Haptik publishes no prices. On Oct 29, 2026 haptik.ai/pricing redirected to the homepage, whose only call to action is 'Get A Demo'; an ROI calculator is also linked. No free trial or free plan is mentioned. WhatsApp agents also incur Meta's WhatsApp messaging fees.
Checked Oct 29, 2026 on Haptik's pricing page. Prices change often, so confirm before you buy.
Haptik pros and cons
What stands out
- Chat and voice AI agents on one platform
- Covers WhatsApp, RCS, voice, web and social channels
- Voice agents with 100+ languages, per Haptik
- Lists ISO, GDPR and CCPA compliance with an independent audit
- Consulting help from proof of concept to production
Watch out for
- No public pricing; you have to book a demo
- No free trial or self-serve sign-up
- Built for enterprises, likely too much for small teams
- WhatsApp agents also carry Meta's messaging fees
- Contakt and Interakt products are named on the homepage without details
Based on Haptik's own pages, not hands-on testing.
What are the alternatives to Haptik?
We list 14 other AI Chatbots & Customer Support tools: Callvu, CometChat, Gorgias, Help Scout, Intercom, Landbot, ManyChat, Pylon, respond.io, SleekFlow, Tidio, Typewise, Wati, Zendesk. Each one below shows its starting price and when you might pick it instead.
Gorgias · Price not checkedChoose Gorgias if you'd like a second option to compare for answering customer questions.
Haptik FAQ
How much does Haptik cost?
Haptik doesn't publish prices. On Oct 29, 2026 its /pricing URL redirected to the homepage, and pricing is quoted after a demo.
Does Haptik have a free trial?
No free trial or free plan is mentioned on the homepage. The only sign-up path is 'Get A Demo'.
Which channels does Haptik support?
WhatsApp, voice, RCS Business Messaging, Instagram Direct, Facebook Messenger and web.
Can Haptik answer phone calls?
Yes. Its Voice AI Agent automates phone calls, and Haptik says it supports 100+ languages.
Who owns Haptik?
The site's copyright line names Jio Haptik Technologies Limited, and the product is branded Jio Haptik.
Can a human take over from the AI agent?
Yes. Smart Agent Chat gives your team an omnichannel inbox with an AI co-pilot and hand-off from AI agents.
Is Haptik compliant with GDPR?
Haptik says its platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX and FIPS 140-2 and is independently audited by BDO India LLP.
Which industries does Haptik serve?
Retail, travel and hospitality, fintech, edtech, media and entertainment, healthcare, insurance, mortgage and telecom, per its homepage.
Sources and how we checked
- Official pricing page, checked Oct 29, 2026
- Official website
- Haptik /pricing (redirects to the homepage) (checked Oct 29, 2026), checked Oct 29, 2026