What does Tidio do?
Tidio is live chat and help desk software for small businesses and online stores. It combines chat, ticketing, the Lyro AI agent for common questions and Flows for no-code automation. A free plan covers 50 billable conversations; Starter is $29/mo, or $24.17/mo billed yearly. Lyro is priced as a separate add-on.
- Live chat and ticketing. Website chat plus email, Messenger and Instagram conversations in one inbox, with tickets for longer issues.
- Lyro AI Agent. Answers common questions from your FAQ, website or imported Zendesk articles and hands off to a human; also sold standalone.
- Flows. No-code chat automations, such as collecting data, quote requests and handling missed conversations.
- Copilot. AI reply assistant for human agents, with Advanced Copilot on Premium.
- Live visitors list. Shows who is on your site and which pages they viewed.
- Shopify actions. Native Shopify actions for online stores.
Who is Tidio for?
Tidio is a good fit if you're a business owner or a customer support lead, and you need help answering customer questions.
How much does Tidio cost?
Tidio starts at $24.17/mo. It also has a free plan. Its pricing page lists a free trial. We checked this on Oct 22, 2026 on the official pricing page.
- Starts at
- $24.17/mo
- Free plan
- Yes
- Free trial
- 7 days, no credit card
Starter billed yearly ($29/mo billed monthly): 100 billable conversations, 10 seats. Lyro AI Agent is an add-on from $32.50/mo yearly ($39 monthly) for 50 AI conversations.
Tidio plans compared
| Plan | Billed monthly | Billed yearly | What you get |
|---|---|---|---|
| Free | $0 | $0 | 50 billable conversations, 10 seats, first 50 Lyro AI conversations free (lifetime), 100 Flows visitors a month |
| Starter | $29/mo | $24.17/mo | 100 billable conversations, 50 Lyro AI conversations (one-off), 100 Flows visitors, live chat and ticketing, live visitors list, basic analytics |
| Growth | $59/mo | $49.17/mo | Starting price for 250 billable conversations (scales up to 2,000), advanced analytics, permissions, automatic assignment, macros |
| Plus | Custom | Custom | From $300/mo plus monthly usage: custom limits and seats, departments, OpenAPI, dedicated success manager, discounted usage rates |
| Premium | Custom | Custom | Contact for pricing: from 3,000 Lyro AI conversations, guaranteed 50% Lyro resolution rate, pay-per-resolution billing, SSO |
Prices in $ (USD), read on Oct 22, 2026: yearly prices from a US connection; monthly prices read by switching the page's Monthly/Annually toggle (yearly is labelled "2 months free"). Growth prices are starting prices and rise with the number of billable conversations. A billable conversation is one where a human agent replied or started the thread; Lyro and Flows replies don't count. Add-ons: Lyro AI Agent from $39/mo monthly or $32.50/mo yearly (50 AI conversations), Flows from $29/mo monthly or $24.17/mo yearly (2,000 visitors). Limits refresh every 30 days.
Checked Oct 22, 2026 on Tidio's pricing page. Prices change often, so confirm before you buy.
Tidio pros and cons
What stands out
- Free plan with 50 billable conversations and 10 seats
- 7-day free trial on paid plans, no credit card
- Lyro and Flows replies don't count as billable conversations
- 10 seats included on Free, Starter and Growth
- Lyro AI Agent can also be added to other help desks
Watch out for
- Lyro AI is an extra cost: from $39/mo, or $32.50/mo billed yearly
- Growth price rises with conversation volume (the $59 is a starting price)
- Plus starts at $300/mo plus usage
- The Growth plan card says "from 250" conversations while the table says "up to 2,000", which can confuse
Based on Tidio's own pages, not hands-on testing.
What are the alternatives to Tidio?
We list 3 other AI Chatbots & Customer Support tools: Help Scout, ManyChat, Zendesk. Each one below shows its starting price and when you might pick it instead.
Help Scout · From $25/user/moChoose Help Scout if you'd like a second option to compare for answering customer questions.
Zendesk · From $19/agent/moChoose Zendesk if you want a lower starting price ($19/agent/mo vs $24.17/mo).
Compared in
Tidio FAQ
Is Tidio free?
Yes. The free plan includes 50 billable conversations, 10 seats, your first 50 Lyro AI conversations (lifetime) and 100 Flows visitors a month.
Does Tidio have a free trial?
Starter, Growth, Lyro AI Agent and Flows have a 7-day free trial with no credit card. Afterwards the account moves to the free plan unless you upgrade.
How much is Tidio's Lyro AI?
Lyro is an add-on from $39/mo billed monthly or $32.50/mo billed yearly, for 50 AI conversations a month, scaling up to 1,000. Premium offers pay-per-resolution billing.
What is a billable conversation in Tidio?
One where a human agent has replied or started the thread. Conversations handled only by Lyro or Flows don't count.
Is Tidio good for Shopify stores?
It lists native Shopify actions and is aimed at small businesses and online stores. Check which actions you need on the Tidio features page before you buy.
Sources and how we checked
- Official pricing page, checked Oct 22, 2026
- Official website