What does Zonka Feedback do?
Zonka Feedback collects NPS, CSAT and CES feedback by email, SMS, WhatsApp, web, in-app and kiosk, then uses AI Feedback Intelligence to find themes, sentiment and their impact on scores. Pricing is custom, with a 14-day free trial. It suits CX teams with multi-location or support feedback; skip it if you want a self-serve price.
- Multichannel surveys. Email, SMS, WhatsApp, website surveys and feedback buttons, in-app SDK, offline survey app, tablets and kiosks.
- NPS, CSAT and CES programs. Templates and reporting for Net Promoter Score, customer satisfaction and customer effort, with recurring schedules and multilingual surveys.
- AI Feedback Intelligence. Analyzes open-text feedback from surveys, tickets, chats, calls and reviews for themes, entities, sentiment and emotion.
- AI impact analysis. Measures how each theme moves NPS, CSAT and other KPIs so teams can see what to fix first.
- Ask AI. A built-in assistant that answers questions and writes summaries from your feedback data.
- Closed-loop workflows. Case management, AI-driven follow-up and escalation workflows, team collaboration and AI-curated digest emails.
- Location and frontline analytics. Custom taxonomy for locations, agents and products, with location-level filtering and role-based dashboards.
- Integrations and MCP server. 50+ native integrations including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Slack, Jira and Zapier, plus a REST API and an MCP server.
Who is Zonka Feedback for?
Zonka Feedback is a good fit if you're a customer support lead or a team lead, and you need help answering customer questions.
How much does Zonka Feedback cost?
Zonka Feedback doesn't publish prices for its paid plans. It has no free plan. Its pricing page lists a free trial. We checked this on Oct 30, 2026 on the official pricing page.
- Starts at
- Custom pricing
- Free plan
- No
- Free trial
- 14-day free trial (details not stated)
No prices are published. Feedback Management is priced mainly by response volume and AI Feedback Intelligence mainly by data credits; the two can be bundled and are quoted by sales. The pricing page links to a 14-day free trial. Checked Oct 30, 2026.
Zonka Feedback plans compared
| Plan | Billed monthly | Billed yearly | What you get |
|---|---|---|---|
| Feedback Management | Custom | Custom | Custom pricing, based mainly on response volume; surveys across email, SMS, WhatsApp, web, in-app, offline app and kiosk, plus case management, workflows and reputation management |
| AI Feedback Intelligence | Custom | Custom | Custom pricing, based mainly on data credits; thematic analysis, entities and aspects, sentiment and emotion, impact analysis, Ask AI and role-based dashboards; sold separately or bundled with Feedback Management |
Checked Oct 30, 2026. The pricing page publishes no prices; it says pricing is custom 'based on your feedback volume, scale, and CX goals' and offers a quote or a demo. Feedback Management is priced mainly by responses and AI Feedback Intelligence mainly by data credits, with separate plans that can be bundled. The page links to a 14-day free trial but doesn't say what it includes. No free plan is mentioned.
Checked Oct 30, 2026 on Zonka Feedback's pricing page. Prices change often, so confirm before you buy.
Zonka Feedback pros and cons
What stands out
- Wide channel coverage, including SMS, WhatsApp and kiosks
- AI analysis also covers tickets, chats, calls and reviews
- Impact analysis ties themes to NPS and CSAT
- Data hosting in the US, EU, Australia or India
- 14-day free trial linked from the pricing page
Watch out for
- No published prices; every plan needs a quote
- No free plan mentioned
- Trial contents aren't described on the pricing page
- AI Feedback Intelligence is priced separately by data credits
- More than a small business running one survey needs
Based on Zonka Feedback's own pages, not hands-on testing.
What are the alternatives to Zonka Feedback?
We list 20 other AI Marketing & Creative tools: AdCreative.ai, Amplitude, Aspire, CallRail, Crazy Egg, Databox, Iconosquare, Influencer Hero, Later, Leadfeeder, LettrLabs, SocialBee, soona, SurveyMonkey, SurveySparrow, Survicate, Thryv, Vista Social, VWO (Wingify), WhatConverts. Each one below shows its starting price and when you might pick it instead.
AdCreative.ai · From $20/moChoose AdCreative.ai if you also need help making ads and marketing assets.
Influencer Hero · From $454/moChoose Influencer Hero if you also need help making ads and marketing assets.
Vista Social · From $99/moChoose Vista Social if you also need help making ads and marketing assets.
VWO (Wingify) · Custom pricingChoose VWO (Wingify) if you also need help making ads and marketing assets.
Zonka Feedback FAQ
How much does Zonka Feedback cost?
Zonka Feedback doesn't publish prices. Feedback Management is quoted mainly on response volume and AI Feedback Intelligence on data credits; you request a custom quote (checked Oct 30, 2026).
Does Zonka Feedback have a free trial?
Yes. The pricing page links to a 14-day free trial, though it doesn't list what the trial includes.
Does Zonka Feedback have a free plan?
The pricing page doesn't mention a free plan.
What AI features does Zonka Feedback have?
AI Feedback Intelligence covers thematic analysis, entity and aspect tracking, sentiment and emotion analysis, impact analysis on NPS and CSAT, Ask AI summaries, AI-driven workflows and AI digest emails.
Which survey channels does Zonka Feedback support?
Email, SMS, WhatsApp, website surveys and feedback buttons, in-app surveys via SDK, an offline survey app, and iPad, Android and kiosk surveys.
Can Zonka Feedback analyze feedback that isn't from surveys?
Yes. Its AI analysis takes in support tickets, chats, calls and online reviews as well as survey responses.
Which tools does Zonka Feedback integrate with?
It lists 50+ native integrations, including Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, Freshdesk, Help Scout, Slack, Jira, Zapier and Make, plus webhooks and a REST API.
Where is Zonka Feedback data hosted?
It offers data hosting in the US, EU, Australia or India, along with SSO and role-based permissions, and lists ISO 27001, GDPR and HIPAA compliance.
Sources and how we checked
- Official pricing page, checked Oct 30, 2026
- Official website
- Zonka Feedback homepage, features and integrations (checked Oct 30, 2026), checked Oct 30, 2026